KUALA LUMPUR, May 21 — In a world where we hear all sorts of scams, one savvy customer recently unlocked a new level of scamming genius that would make even the most hardened con artist chuckle.
Alan Goh, the owner of Tonda Pizza Romana in Taman Desa, found himself the unwitting star of an unusual complaint that could only be described in one way: “when AI meets pizza.”
The trouble began when an unhappy customer lodged a complaint through GrabFood, claiming their pizza had arrived completely raw.
“Hello, I received a raw pizza with my order. I will attach photos as evidence. I expect a 100 per cent refund for this order. If a full refund is not provided, I will proceed with a chargeback through my bank. I will only accept a full refund in this case,” the complaint reads.
As Goh reviewed the photos submitted by the customer, he couldn’t help but raise an eyebrow.
“The dough and the ingredients looked completely raw,” said the 35-year-old restaurant owner.
“It’s impossible and troublesome for us to place raw dough and ingredients in a box to send to a customer,” he added.
Shocked and curious, Goh retraced the order history and discovered that it was the only one placed around midnight last Saturday.
The order was a 12-inch pork pepperoni pizza with burrata for RM90.
“I quickly checked the closed-circuit TV footage to investigate but saw my staff following our cooking procedure to the letter,” he told Malay Mail.
“Everything was cooked perfectly. So, how did this happen?”
Determined to uncover the mystery, Goh decided to do a simple experiment.
He took a photo of a perfectly cooked pizza and asked an AI tool to make it look raw.
“It generated exactly a raw pizza,” he said.
Goh said he isn’t alone in this misfortune.
According to him, other restaurant owners in his circle have shared similar stories.
“One friend told me a customer ordered chicken rice but requested that the chicken be in a separate container. When the food arrived, they snapped a photo of just the plain rice to get a full refund,” he said.
Goh said he has filed a report with GrabFood, providing all the necessary evidence and waiting for their response.
“I don’t blame GrabFood; they’re victims too. I believe they’re just as new to this scamming method as we are,” he said.
Goh, whose restaurant has been operating for a year, relies on GrabFood for additional revenue.
“We cannot afford to lose revenue this way if this scamming method becomes a norm. I sincerely hope GrabFood can come up with a solution to combat these scams,” he added.
Despite the frustration, Goh is not seeking to expose anyone or launch an attack.
“I just want to raise awareness among fellow F&B operators to tighten up their systems, records and processes as we move forward,” he said.
Date: 21 May, 2026 11:05 am
Source: Malay Mail
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